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Explore our in-depth support articles or contact our support team

Find answers to frequently asked questions

Not already a customer?Contact our sales team here.

What Operating Systems are supported by the OT-2 app?

Windows 10, macOS 10.10 or later, Ubuntu 12.04 or later. Read it our guide here.

Where can I find more information about the Opentrons API?

More information can be found at docs.opentrons.com

What labware can I use with the OT-2?

Our Labware Library hosts labware supported by the OT-2.

How do I attach pipettes to the OT-2?

Follow the 5 steps in our Pipette Attachment support article.

What are the network requirements for the OT-2?

Find your options in our Network Requirements support article.

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Is calibration necessary for every protocol run?

Not necessarily, learn more in our Calibrate the OT-2 support article.

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Still can’t find what you’re looking for?

Contact us using one of the methods below and we will respond as quickly as possible.

Opentrons Messenger

We will respond within 2-8 business hours (9:00 AM – 6:00 PM EST, Monday through Friday.). Chat conversations are accessible here and at the email address you provide in the chat.

OPENTRONS HEADQUARTERS

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